Case study:

Non-profit success with AHM

Advanced Revenue Cycle Management worked with a non-profit hospice organization in Savannah, GA to handle their billing and collections as well as regulatory compliance standards. As the only non-profit Hospice company in the Savannah area, it was difficult to find an organization that was willing to help with their needs. Since AHM is fully remote, we were available and ready to help.

The Hospice’s goal was to organize and handle large amounts of billing and collections and make sure compliance and regulatory standards were met and maintained. The company was originally writing off 10% of receivables a year, equaling nearly $1M.

Another goal of the hospice company was to organize a process for their billing tasks. The Hospice wanted to be more knowledgeable on the correct coding statuses in regards to claims as well as put into place a simple, easy-to-follow procedure and process for the billing and collections sector of their organization. In addition to Hospice care, this company offers Palliative care and needed additional assistance with that billing process as well.

Challenges:

  • Billing system was not as organized or as efficient as needed

  • Faced challenges with the lack of knowledge and experience in coding and related billing regulations

  • Experienced a high percentage of receivables each year

ARCM Solutions:

  • Set up a process to make billing and collections much more organized and efficient

  • Continuous education surrounding compliance codes and regulatory standards

  • Lowered the percentage of uncollected receivables

“ARCM works relentlessly and pushes our people just the right amount”
Hospice CEO

Results:

  • ARCM met weekly with the Hospice company for nearly two and a half years to get everything compiled and put into place an efficient and organized system regarding billing and collections.

  • ARCM educated workers and staff on the different codes, regulations and compliance standards surrounding billing and collections.

  • The Hospice company originally spent 10 hours a week on billing and collections and now only spends 1 hour a week.

  • ARCM helped the Hospice company go from 10% in receivable write-offs to 5% and also lowered the company’s total debt by 5-6%.

Advanced Revenue Cycle Management has been able to implement an efficient and organized process for the Hospice’s billing and collections, educated employees on compliance codes and regulation standards and lowered their total debt while also lowering the percentage of write-offs.

Partner with ARCM for all of your care agency billing and revenue management needs.

Contact us today to learn more about how our services can benefit your organization and help you achieve your healthcare goals.



Let us handle the complexities, so you can focus on providing exceptional care to your patients.

“Working with ARCM is one of the easiest decisions I have ever made in my life”
Hospice CFO