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Advanced Revenue Cycle Management worked with a non-profit hospice organization in Savannah, GA to handle their billing and collections as well as regulatory compliance standards. As the only non-profit Hospice company in the Savannah area, it was difficult to find an organization that was willing to help with their needs. Since AHM is fully remote, we were available and ready to help.
The Hospice’s goal was to organize and handle large amounts of billing and collections and make sure compliance and regulatory standards were met and maintained. The company was originally writing off 10% of receivables a year, equaling nearly $1M.
Another goal of the hospice company was to organize a process for their billing tasks. The Hospice wanted to be more knowledgeable on the correct coding statuses in regards to claims as well as put into place a simple, easy-to-follow procedure and process for the billing and collections sector of their organization. In addition to Hospice care, this company offers Palliative care and needed additional assistance with that billing process as well.
Billing system was not as organized or as efficient as needed
Faced challenges with the lack of knowledge and experience in coding and related billing regulations
Experienced a high percentage of receivables each year
Set up a process to make billing and collections much more organized and efficient
Continuous education surrounding compliance codes and regulatory standards
Lowered the percentage of uncollected receivables
ARCM met weekly with the Hospice company for nearly two and a half years to get everything compiled and put into place an efficient and organized system regarding billing and collections.
ARCM educated workers and staff on the different codes, regulations and compliance standards surrounding billing and collections.
The Hospice company originally spent 10 hours a week on billing and collections and now only spends 1 hour a week.
ARCM helped the Hospice company go from 10% in receivable write-offs to 5% and also lowered the company’s total debt by 5-6%.
Contact us today to learn more about how our services can benefit your organization and help you achieve your healthcare goals.
Let us handle the complexities, so you can focus on providing exceptional care to your patients.
Advanced Revenue Cycle Management has a team of highly-trained and driven professionals with decades of experience in the healthcare billing industry. To help you seamlessly & reliably operate your billing solutions.