Case study:

Maximising billing and minimising outstanding claims

In May 2020, Advanced Revenue Cycle Management began working with a hospice provider in Maryland who had unexpectedly lost their in-house biller. They were experiencing inconsistent levels of revenue due to a lack of follow-up regarding outstanding bills. Looking for a way to maximize billing and create a more consistent revenue flow, they contacted Advanced Hospice Management.

“The knowledge they share with us is pretty amazing.”

“In less than 30 days, Advanced Revenue Cycle Management was able to completely take over our billing department.”

Advanced Revenue Cycle Management is a specialized billing service working solely with hospice providers across the country to maximize collections. Our team of highly-trained expert billers understands the complex nature of hospice billing and strictly adheres to required collection standards. We are fully devoted to providing unmatched billing solutions so that our clients can focus on patient care.


  • Previous biller failed to consistently follow up regarding outstanding claims

  • Accounts receivable aging reports were continuously rising

  • Billing system was not as organized or efficient as needed

ARCM Solutions:

  • Kept an audit on their medical records to ensure billing was up to date

  • Followed claims from submission to payment, including appeals and reconsiderations

  • Provided company with high-level responsiveness, allowing for a seamless transition

“Instead of having us convert our health records system, they were able to use our existing system. Everyone here feels so fortunate to have found them.”
-Peggy, Executive Assistant, Hospice Agency


  • By closely monitoring claims, Advanced Revenue Cycle Management has been able to increase revenue and create a steady flow of revenue for the hospice provider.

  • Advanced Revenue Cycle Management oversees all bill discrepancies to ensure all billing is handled in the correct manner and in a timely fashion.

  • The existing in-house systems were kept intact, allowing for a seamless transition.

After joining their team, Advanced Hospice Management completely changed the way they do billing. We were able to use their current health records system and make the improvements that were necessary while keeping their team educated. As a result of our diligent efforts to maximize collections, we have been able to stabilize the hospice provider’s monthly revenue.

Partner with ARCM for all of your care agency billing and revenue management needs.

Contact us today to learn more about how our services can benefit your organization and help you achieve your healthcare goals.

Let us handle the complexities, so you can focus on providing exceptional care to your patients.

“It doesn’t feel like we are using an outsourced company to handle our billing. They act as if they are just across the hall, and it really feels that way. It’s comforting to know that there’s always someone to help us whenever we need it, especially someone that is extremely knowledgeable.”
-Peggy, Executive Assistant, Hospice Agency